We are living in tough economic times. Not a day goes by without hearing new reports of lost jobs and bad times ahead. However there are some sectors of the financial market that are prospering where jobs are still available. One of these is the insurance profession. In Florida, insurance agencies need qualified, licensed 4-40 Customer Service Representatives.
A customer service representative is empowered to speak with clients, collect premiums, as well as bind and sell insurance under the direction of a 2-20 General Lines Agent. The CSR may work in all lines of insurance including, home, auto and commercial lines.
Here is information regarding a recent ad on a job board:
Base Pay:
$13.00 – $14.00 /Hour
Other Pay:
Paid vacation, sick days and health insurance contribution
Employee Type:
Full-Time Employee
Superior customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects professional tone, handles complaints and records statistics on each call.
Promotes excellence by providing superior service to each customer.
Dedicated to exceeding quality standards and providing products and services of the highest caliber.
Has superior organizational skills. Keeps files and work area organized. Maintains a comprehensive library of reference and historical data.
Responsibilities include:
Preparing applications, proposals, processing new and renewal policies, endorsements, issuing certificates of insurance, billing, etc.
Complete and prepare underwriting submissions
Handling client inquires
Marketing new business
Generally, a high school education is sufficient.
In order to work as a Customer Service Representative in the insurance profession, a 4-40 license is required by the state of Florida. The license is available either by taking a state licensing exam or by taking a designation course such as the Registered Customer Service Representative Designation offered by the University of Central Florida in partnership with Florida Insurance University. The designation course excuses the student from the state licensing test.