The use of cloud came into existence when the small and medium scale business organizations could not get access to some of the latest advancements in technology. Today, communication forms the major part of business foothold. In this race, if the SMBs are not equipped with the latest infrastructure, they are out of the business league. The introduction of Hosted PBX systems into the corporate sector has brought about a major change in the way SMBs used to communicate. The features of the modern business phone are capable of integrating the entire channel of business activities into one centralized platform that manages flow in every direction.
The major winning point for any organization lies in the number of leads that are generated and if some business firm is not able to convert a deal due to the inefficiency of the phone system, business can be at stake. Hosted PBX introduces a wide range of features that integrate almost all the business activities in a way that every step has a backup and thus the potential loss of business opportunities can be minimized. These features include:
Unlimited extensions: As opposed to the traditional phone lines, Virtual PBX enables the use of multiple extensions through a single line so that there is maximum probability of answering a business call. If there are more extensions, the chances of missing out important calls reduce and you can thus service your clients in a better way.
Call Hunt: The use of this feature provided by Hosted PBX services ensures that calls can be circulated to a series of numbers for specific duration. The priority of the numbers or the call duration can be easily set in the system. One possibility of call escape in this feature is that the user may disconnect the call if it is not picked up quickly.
Simultaneous Ring: To deal with the above problem, the concept of simultaneous ring evolved. This feature ensures that the call has the maximum chances of being answered thereby preventing loss of business leads.
Voicemail: The calls that go unanswered can have another option. The callers may leave a voicemail so that they may be contacted at a later point of time. The call wait, do not Disturb and other features from where the call goes unattended have the messages saved as voicemail with the use of Hosted PBX.
There are various other features that include free calling between extensions, geographical integration, Interactive Voice Response, Direct Inward Dialing, toll free number, etc. Small Business PBX is a cost-effective and scalable system that seems to be the perfect fit for SMBs since they can get a robust communication interface without any physical setup at the office location. You can easily integrate your business activities with the help of features that connect all business offices in a centralized manner. Apart from these, cloud offers a number of benefits that include mobility; VOIP based effective means to communicate and other cost benefits. So, even the SMBs can integrate their communication channel effectively with this system.
