Customer service is quickly becoming an extinct, lost art form; gas stations, grocery stores, post office, but especially in the airline business. Humans are being replaced by “do it yourself”

A quick Google search will flood your screen with seminars, new business models, web sites, articles and blogs dedicated to the recently discovered art of marketing to women. The foundation

Her name is Pamela Williams. Her story begins on a cold winter day in the beginning of January – the kind of day you wish you could stay at home,

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